Design House London
Design House London
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    • Home
    • Our Process
    • Our Team
    • Our Work
    • Contact Us
  • Home
  • Our Process
  • Our Team
  • Our Work
  • Contact Us

CUSTOMER EXPERIENCE

 

DESIGN. PLAN. BUILD. FURNISH.

DESIGN

Contact

 The first step is yours! Don’t be nervous, just reach out and say “hi”! We’re excited to meet you and will book an appointment to chat as soon as possible. 

Consult

 It’s our first date! We will review your project and find out if we’re a good match. If everyone’s excited, you’ll receive a follow-up email with a proposal for service. 

Inspiration Package

 Once everyone has signed off, the fun can really start! We’ll come over to perform site measurements, create concept sketches, gather inspiration pictures, and begin pulling hard samples together. 

Presentation

 This is our favourite part. We will come to your home, and we’ll walk you through the inspiration package. Tears of joy are common. Maybe bring tissues. 

Selections

 Now that we all share the same vision for the space, we’ll solidify the selections and specifics that will bring the project to life. This includes millwork, flooring, plumbing, paint, electrical, HVAC, trim and built-ins – the works. 

PLAN

Pricing & Quotes

 We’ll prepare pricing and gather quotes from vendors and sub-trades. Snooze, right?! Once everything is together, we will present it to you and hire our trades. 

Create Timeline

 From here, we will create our project timeline, put schedules in place, and get ready to roll. 

Refinement & Procurement

 Now it’s time to narrow in on pieces and details that reflect your personal style. We press play on all the key elements to get products moving and ensure we stay on schedule 🙂 

BUILD

Project Management

 Once we select the contractor, it’s time to put our plan into action. A designer will be at your side through every step of this process; think of them as your personal sidekick. They will take care of big stuff, little stuff and everything in between. 

Completing Construction

 While everything comes together, we will be there making sure timelines are met and keeping you up to date every step of the way. You might hear from us more than your family, but we promise we’re good company. 

FURNISH

Furniture Plan

 Mid-way through the construction process we’ll complete a furniture plan, including drapes and accessories. Furniture suggestions will be made, as well as fabrics and finishes. When you’re happy, and we’re happy, orders will be placed. 

Additional Shopping

 Like a field trip, but better. Your designer will create an itinerary, and we’ll spend some time together hand-picking pieces that suit your new space. 

Furniture Placement/ Installs

 This is when we bring the inspiration package to life! We take care of all the details and we will be on-site for all deliveries and installs to ensure everything is perfect. 

FINISHING WELL

The Reveal

 We will join you for the big “ta-da” moment and share in the excitement of seeing your finished space. With you, we will take inventory of any additional tweaks or changes to be made until everything is as it should be. 

Follow Up

 It’s not a goodbye, just a ‘see you later’! We will stay in touch with you to answer any questions and make sure you are loving everything. 

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